CUSTOMER PROTECTION POLICY

Ensuring the satisfaction of our customers is our primary focus and highest priority

This Privacy Policy sets forth the terms under which Skymax Containers uses and protects the information that is provided by its users when using its website. We are committed to the security of our users’ data. When we ask you to provide personal information by which you can be identified, we do so with the assurance that it will only be used by the terms of this document. However, this Privacy Policy may change over time or be updated, and we encourage and emphasize that you should continually review this page to ensure that you agree to any such changes. 

1. Privacy and Data Security:

Our website may collect personal information such as your first and last name, contact information such as your email address, phone number, and demographic information. Also, when necessary, specific information may be required to process an order or make a delivery or billing. At Skymax Containers we prioritize the security and confidentiality of our customers personal and payment information. Our data handling practices adhere to the highest industry standards. We collect only the necessary information required for transactions and maintain strict safeguards to protect your data from unauthorized access and do not share your information with third parties. You information remains private at all times and will not be used for marketing purposes. We are providing an honest and safe experience for shipping container buyers.

2. Refund and Return Policy:

If you receive a product that is defective or not as described, please do not hesitate to reach out to us promptly at +1 515-215-8873. Please bear in mind that all containers may exhibit signs of rusting and minor externa dents, which is typical on the economical units. Nevertheless, while occurrences of this nature are exceedingly uncommon, we are committed to rectifying the situation and ensuring your satisfaction. Depending on whether your shipping container has already been selected from the stockpile and fulfilled, your refund may be subject to a 20% charge based on the total sale price.

3. Product Quality and Guarantees:

We take pride in the quality of our new and used shipping containers. Our new containers come with a 10 year warranty against manufacturing defects. While our used containers are thoroughly inspected and graded to ensure their suitability for your needs, we provide a 1 year warranty for used containers to make sure they remain wind & water tight.

4. Terms of Service:

By accessing our website and using our services, you agree to abide by our Terms of Service. These terms outline your responsibilities and ours when engaging in transactions, browsing our website, or using our services. We are committed to delivering the highest standards of service and expect the same level of respect and adherence to ethical conduct from our customers.

5. Customer Communication:

Our customer support team is here to assist you with any inquiries, complaints, or feedback. You can reach us via email at sales@skymaxcontainers.com or by phone at +1 515-215-8873. We aim to respond to your inquiries promptly and provide solutions that address your concerns. Skymax Containers is highly committed to fulfilling our commitment to keeping your information secure. We use state-of-the-art systems and constantly update them to ensure that there is no unauthorized access. 

7. Cookies 

 Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service from websites, they do not give access to information about your computer, or you unless you choose to provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change the configuration of your computer to reduce cookies. If you decline cookies, you may not be able to use some of our services. 

6. User Conduct and Responsibilities:

While using our website and engaging in transactions, we expect our customers to engage in lawful and ethical conduct. Any misuse, fraudulent activities, or inappropriate behavior will not be tolerated. We reserve the right to take appropriate actions to address violations of our user conduct expectations. Skymax Containers is highly committed to fulfilling our commitment to keeping your information secure. We use state-of-the-art systems and constantly update them to ensure that there is no unauthorized access. 

8. Links to Third parties  

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third-party sites. Those sites are subject to their privacy policies, and we recommend that you check with them to confirm that you agree with them. 

By choosing Skymax Containers, you can trust that your interests are protected. Our Customer Protection Policy underscores our commitment to upholding the highest standards of service, transparency, and accountability. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team. Thank you for choosing us as your shipping container provider.